We offer you an online ombudsman. If you would like to use this channel, please read the regulations and fill in the form.
The Royal Palm Hotels & Resorts group would like to thank you for your interest in collaborating in a work environment with respect, ethics and professionalism.
The Ombudsman's Office is a means of communication created so that Royal Palm Group employees can confidentially report situations of bullying, sexual harassment or violence in the workplace.
In any situation in which the Royal Palm Group's Code of Ethical Conduct is violated, such as in cases of moral or sexual harassment and even violence.
If you feel that these situations can be resolved by your manager or HR, you can contact them. If you want to maintain total confidentiality, we really suggest using the Ombudsman's Office.
Yes, you can. The Ombudsman's Office is o channel that will guarantee the neutrality and total anonymity of the whistleblowermaking it comfortable for them to make a complaint regardless of who is involved.
In such cases, we recommend that your management or management as soon as possible and while the guest is still on the hotel premises. This will enable us to investigate and take appropriate action.
To guarantee the confidentiality of the complaint and the complainant, an external company receives the forms sent in by the Ombudsman's Office. This company is responsible for investigating and dealing with the cases, as well as directing Royal Palm on the appropriate measures.
Only the Group CEO will have access to a completion report sent by the external company.
No. Identification is optional. If you wish, the whistleblower can leave contact details, which will make it easier for the external company to investigate the events.
Remember that your identity will be known only to the external company.
Ideally, you should write your complaint with as much information as possible. This includes the names of those involved, possible witnesses, times and dates of events.
If any information is missing, the external company responsible for analyzing the complaints will carry out an investigation to fill in the missing data.
The ROYAL PALM HOTELS & RESORTS company, with the aim of ensuring integrity in its relations with its employees, as well as maintaining a healthy working environment, free from harassment and other forms of violence, is making this website available for truthful and honest reporting of possible deviations from ethical conduct within the company.
The purpose of this channel is to guarantee the integrity of the whistleblower and, if they so wish, their anonymity, so that any breaches of ethical conduct by any employee and/or third party can be recorded, especially in relation to sexual and moral harassment.
This channel is managed by Lemos Advocacia para Negócios, an independent civil law firm, which is responsible for receiving, analyzing and investigating complaints, without any interference from ROYAL PALM HOTELS & RESORTS.
Don't hesitate to report any ethical misconduct. If you don't want to identify yourself, which is your right, just fill in the "describe your complaint in detail" field and click send.
Don't forget that this important tool must be used ethically and in good faith. Do not make reports that you know to be false, with the intention of harming someone. If you do, you will be subject to the appropriate legal measures.
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