Restaurantes | Programa de Fidelidade | Royal Palm Plaza

The Royal Palm Hotels & Resorts offers you the loyalty program Bons Momentos (Good Moments). Because your special moments should be perfect. There are seven bars and restaurants with a number of exclusivities for the members of Bons Momentos like whiskey clubs, art exhibitions, tastings and various special events.

NO MONTHLY OR ANNUAL FEES
There is no cost to become a member of the loyalty program, simply fill out your registration form at one of the participating bars or restaurants and start accumulating points. Within 30 (thirty) days we will send your program card to your address.

YOU enjoy THE ADVANTAGES OF THE PROGRAM WHEN AND WHERE YOU WANT
There is no restriction on the use of points on commemorative dates or holidays.

PARTICIPATING BARS AND RESTAURANTS
The credit points will be valid only for consumption in participating establishments of the program. - Restaurants Vila Real, La Palette, Matisse and Contemporary wine bar Cave do Douro, Bar Pessoa and Ateliê do Café. Exchange of services will not accumulate point.

HOW IT WORKS
Members who consume any amount of food or drink in one of the seven participating bars or restaurants of the Bom Momentos program will have 5% of the account value converted into points. However, the points used to pay bills will not be entitled to new points.

VALIDITY AND POINTS
The points are personal and not transferable and are valid for one year after the period in which they were acquired. After that, they will expire automatically. Each point is equivalent to R $ 1.00 (one real) and is not subject to inflation.

ACCOUNT STATEMENT
At the time of bill payment the account will be given to the card holder with the updated points balance. If for some reason the new points do not appear or in the event of a discrepancy, the member will send the relevant statements and the points being claimed to the program's Service Center, within 60 days of consumption in question.

HOW TO OBTAIN A BOM MOMENTOS CARD
Simply request a registration form one of the participating bars and restaurants, fill it in and you are ready. You get a temporary card at the time that will give you the right to all the benefits of the Bom Momentos Program, and within thirty (30) days your program card will be sent to your address.

VALIDITY OF THE LOYALTY PROGRAM
The program is valid indefinitely, but may be suspended or canceled with prior notice of thirty (30) days, assuring members the right to consume the points accumulated in thirty (30) days after its conclusion. After this period, the points will be canceled, losing ther validity.

If you have questions, please contact the Service Center:
Phone: (19) 2117.8055
E-mail: bonsmomentos@royalpalm.com.br